Refunds & Guarantee

The short version

If you are not happy with the restoration, you get your money back. There is no time limit on asking and no conditions attached.

Before you pay anything more

You see a preview before anything is finalised. If it is not right, tell us and we redo it. Revisions are unlimited and free. Most problems get solved here rather than becoming refunds.

Digital restorations

Ask for a refund at any point and you get one, in full, back to the card you paid with. We do not ask you to delete the files or prove anything.

Framed prints

Nothing is printed until you have approved the restoration, so there are no surprises at the framing stage.

If the frame arrives damaged, send us a photo and we replace it at our cost. If you have changed your mind about the frame itself, you have 30 days from delivery. Return it unused in its original packaging and we refund the full price. You cover the return postage on a change of mind, we cover it on anything faulty.

Photographs we cannot restore

Sometimes there is genuinely not enough left to work with. If we think that is the case we will tell you before we start and refund you straight away rather than deliver something disappointing.

Your rights under New Zealand law

The Consumer Guarantees Act applies to everything we sell. Your rights under it are not limited by anything on this page and do not expire. Nothing here reduces your rights under the Consumer Guarantees Act or the Fair Trading Act.

How refunds are paid

Back to the card or account you paid with, within five working days of us agreeing the refund. Your bank may take another three to five days to show it.