Refund policy

Digital restorations

We offer a full refund on any digital restoration you are not happy with. Reply to your delivery email within 30 days and we will refund the full purchase price. You keep the restored file.

You do not need to justify the request.

Framed prints

Framed prints are made to order and personalised, so we cannot accept returns for change of mind. If a print arrives damaged, faulty, or not as described, email hello@unfaded.co.nz within 30 days with a photo of the problem. We will reprint and resend at no cost, or refund you in full, whichever you prefer. You do not need to send the print back.

Your statutory rights

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If a product is not of acceptable quality, does not match its description, or is not fit for purpose, you are entitled to a remedy under that legislation regardless of anything stated here.

How to contact us

Email hello@unfaded.co.nz. We reply to every email within one business day.